2026-10-02 03:35:52 +00:00
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# IT Support Site: PRD (plan)
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Restaurant analogy: the FAQ database is the **kitchen's recipe book**. The website is the **dining room**.
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## Core features
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1. Cinematic hero: looping video, glass buttons (exactly as specified)
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2. Search bar in the hero: type a problem, get matching answers
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3. Category chips: browse the 11 topics (Access, Network, Hardware...)
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4. FAQ answer cards: question, answer, optional "official guide" link
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5. Footer social icons
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## Phased roadmap
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- **Phase 1 – Food stand (TODAY):** hero + search + categories + 87 FAQs from the database, baked in as a JSON file. No server.
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2026-10-02 03:37:47 +00:00
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- **Phase 2 – Small restaurant (DONE, browser-only storage):** "Was this helpful?" votes, "Contact IT" ticket form, shareable links per question.
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2026-10-02 03:35:52 +00:00
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- **Phase 3 – Full restaurant:** small back-of-house server + real database, staff login, admin page to edit FAQs, ticket tracking.
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## Test ladder
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1. Page loads, no console errors 2. Buttons/search work 3. Real data/links work 4. Security (no raw HTML injection, safe links)
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