Phase 3: Express + SQLite server, staff login, ticket email, admin dashboard

Co-Authored-By: Claude Sonnet 5.5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01GJy6X45by9tzgQjaHHGMvW

it-support/server/mail.js

@@ -0,0 +1,25 @@
+import nodemailer from 'nodemailer'
+
+const { SMTP_HOST, SMTP_PORT, SMTP_USER, SMTP_PASS, TICKET_TO = 'rana.krunal7558@gmail.com' } = process.env
+const transporter = SMTP_HOST && SMTP_USER && SMTP_PASS
+  ? nodemailer.createTransport({ host: SMTP_HOST, port: Number(SMTP_PORT || 465), secure: Number(SMTP_PORT || 465) === 465, auth: { user: SMTP_USER, pass: SMTP_PASS } })
+  : null
+
+export const emailConfigured = !!transporter
+
+export async function sendTicketEmail(t) {
+  if (!transporter) return false
+  try {
+    await transporter.sendMail({
+      from: SMTP_USER,
+      to: TICKET_TO,
+      replyTo: t.email,
+      subject: `[${t.id}] ${t.topic}: new IT request from ${t.name}`,
+      text: `Ticket: ${t.id}\nFrom: ${t.name} <${t.email}>\nTopic: ${t.topic}\n\n${t.message}\n`,
+    })
+    return true
+  } catch (e) {
+    console.error('Email failed:', e.message)
+    return false
+  }
+}