From 87dc305496b5ab37b581ced0c78e7a7b3919765f Mon Sep 17 00:00:00 2001
From: Claude <noreply@anthropic.com>
Date: Fri, 2 Oct 2026 03:37:47 +0000
Subject: [PATCH] Phase 2: helpful votes, shareable FAQ links, Contact IT form

Co-Authored-By: Claude Sonnet 5.5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01GJy6X45by9tzgQjaHHGMvW
---
 it-support/PRD.md               |   2 +-
 it-support/src/App.tsx          |   5 +-
 it-support/src/ContactForm.tsx  |  74 +++++++++++++++++++
 it-support/src/Faq.tsx          | 126 ++++++++++++++++++++++++--------
 it-support/src/storage.ts       |  17 +++++
 it-support/tsconfig.tsbuildinfo |   2 +-
 6 files changed, 192 insertions(+), 34 deletions(-)
 create mode 100644 it-support/src/ContactForm.tsx
 create mode 100644 it-support/src/storage.ts

diff --git a/it-support/PRD.md b/it-support/PRD.md
index 1b08757..baeb008 100644
--- a/it-support/PRD.md
+++ b/it-support/PRD.md
@@ -11,7 +11,7 @@ Restaurant analogy: the FAQ database is the **kitchen's recipe book**. The websi
 
 ## Phased roadmap
 - **Phase 1 – Food stand (TODAY):** hero + search + categories + 87 FAQs from the database, baked in as a JSON file. No server.
-- **Phase 2 – Small restaurant:** "Was this helpful?" votes, "Contact IT" ticket form, shareable links per question.
+- **Phase 2 – Small restaurant (DONE, browser-only storage):** "Was this helpful?" votes, "Contact IT" ticket form, shareable links per question.
 - **Phase 3 – Full restaurant:** small back-of-house server + real database, staff login, admin page to edit FAQs, ticket tracking.
 
 ## Test ladder
diff --git a/it-support/src/App.tsx b/it-support/src/App.tsx
index fd9cb7d..eca06ee 100644
--- a/it-support/src/App.tsx
+++ b/it-support/src/App.tsx
@@ -2,6 +2,7 @@ import { useMemo, useRef, useState } from 'react'
 import { ArrowRight, Globe, Instagram, Twitter } from 'lucide-react'
 import VideoBackground from './VideoBackground'
 import FaqList from './Faq'
+import ContactForm from './ContactForm'
 import type { Faq } from './types'
 import faqData from './data/faqs.json'
 
@@ -40,7 +41,7 @@ export default function App() {
                 {[
                   ['Topics', '#answers'],
                   ['Search', '#top'],
-                  ['About', '#about'],
+                  ['Contact', '#contact'],
                 ].map(([label, href]) => (
                   <a key={label} href={href} className="text-white/80 hover:text-white transition-colors text-sm font-medium">
                     {label}
@@ -141,6 +142,8 @@ export default function App() {
         <FaqList items={results} />
       </section>
 
+      <ContactForm topics={categories} />
+
       <footer id="about" className="max-w-3xl mx-auto px-6 pb-16 text-center text-white/50 text-sm">
         General guidance only. For account-specific problems, contact your organisation's IT service desk.
       </footer>
diff --git a/it-support/src/ContactForm.tsx b/it-support/src/ContactForm.tsx
new file mode 100644
index 0000000..36275e7
--- /dev/null
+++ b/it-support/src/ContactForm.tsx
@@ -0,0 +1,74 @@
+import { useState } from 'react'
+import { Send } from 'lucide-react'
+import { load, save } from './storage'
+
+interface Ticket { id: string; name: string; email: string; topic: string; message: string; created: string }
+
+const EMAIL_RE = /^[^\s@]+@[^\s@]+\.[^\s@]+$/
+const inputCls = 'w-full bg-transparent outline-none text-white placeholder:text-white/40 text-base'
+
+export default function ContactForm({ topics }: { topics: string[] }) {
+  const [form, setForm] = useState({ name: '', email: '', topic: topics[0] ?? '', message: '' })
+  const [errors, setErrors] = useState<Record<string, string>>({})
+  const [ticketId, setTicketId] = useState<string | null>(null)
+
+  const set = (k: keyof typeof form) => (e: React.ChangeEvent<HTMLInputElement | HTMLTextAreaElement | HTMLSelectElement>) =>
+    setForm({ ...form, [k]: e.target.value })
+
+  const submit = (e: React.FormEvent) => {
+    e.preventDefault()
+    const errs: Record<string, string> = {}
+    if (!form.name.trim()) errs.name = 'Please enter your name.'
+    if (!EMAIL_RE.test(form.email.trim())) errs.email = 'Please enter a valid email.'
+    if (form.message.trim().length < 10) errs.message = 'Please describe the problem (at least 10 characters).'
+    setErrors(errs)
+    if (Object.keys(errs).length) return
+    const id = `IT-${Date.now().toString(36).toUpperCase()}`
+    const ticket: Ticket = { id, ...form, created: new Date().toISOString() }
+    save('tickets', [...load<Ticket[]>('tickets', []), ticket])
+    setTicketId(id)
+    setForm({ name: '', email: '', topic: topics[0] ?? '', message: '' })
+  }
+
+  const field = 'liquid-glass rounded-3xl px-6 py-4'
+  const err = (k: string) => errors[k] && <p role="alert" className="text-red-300 text-sm mt-1 px-2">{errors[k]}</p>
+
+  return (
+    <section id="contact" className="max-w-3xl mx-auto px-6 pb-20">
+      <h2 className="text-4xl text-white mb-2" style={{ fontFamily: "'Instrument Serif', serif" }}>Contact IT</h2>
+      <p className="text-white/60 text-sm mb-6">Can't find your answer? Tell us what's wrong.</p>
+      {ticketId ? (
+        <div className="liquid-glass rounded-3xl p-8 text-white" role="status">
+          <p className="text-xl mb-2">Request saved. Your ticket number is <strong>{ticketId}</strong>.</p>
+          <p className="text-white/70 text-sm mb-4">
+            Heads up: this demo version only saves the request in this browser. It is not yet sent to an IT team. Real sending arrives in the next phase.
+          </p>
+          <button onClick={() => setTicketId(null)} className="liquid-glass rounded-full px-6 py-2 text-sm hover:bg-white/5">Send another</button>
+        </div>
+      ) : (
+        <form onSubmit={submit} noValidate className="space-y-3">
+          <div>
+            <div className={field}><input className={inputCls} placeholder="Your name" aria-label="Your name" maxLength={100} value={form.name} onChange={set('name')} /></div>
+            {err('name')}
+          </div>
+          <div>
+            <div className={field}><input className={inputCls} type="email" placeholder="Your email" aria-label="Your email" maxLength={200} value={form.email} onChange={set('email')} /></div>
+            {err('email')}
+          </div>
+          <div className={field}>
+            <select className={`${inputCls} [&>option]:text-black`} aria-label="Topic" value={form.topic} onChange={set('topic')}>
+              {topics.map((t) => <option key={t}>{t}</option>)}
+            </select>
+          </div>
+          <div>
+            <div className={field}><textarea className={`${inputCls} resize-none`} rows={5} placeholder="What's the problem?" aria-label="Problem description" maxLength={2000} value={form.message} onChange={set('message')} /></div>
+            {err('message')}
+          </div>
+          <button type="submit" className="bg-white text-black rounded-full px-8 py-3 text-sm font-medium inline-flex items-center gap-2">
+            <Send size={16} /> Send request
+          </button>
+        </form>
+      )}
+    </section>
+  )
+}
diff --git a/it-support/src/Faq.tsx b/it-support/src/Faq.tsx
index f6aaa41..173b10c 100644
--- a/it-support/src/Faq.tsx
+++ b/it-support/src/Faq.tsx
@@ -1,5 +1,9 @@
-import { ExternalLink, SearchX } from 'lucide-react'
+import { useEffect, useState } from 'react'
+import { Check, ExternalLink, Link2, SearchX, ThumbsDown, ThumbsUp } from 'lucide-react'
 import type { Faq } from './types'
+import { load, save } from './storage'
+
+type Votes = Record<number, 'up' | 'down'>
 
 function safeUrl(url: string): string | null {
   try {
@@ -10,46 +14,106 @@ function safeUrl(url: string): string | null {
   }
 }
 
+function FaqCard({ f, forceOpen, vote, onVote }: { f: Faq; forceOpen: boolean; vote?: 'up' | 'down'; onVote: (v: 'up' | 'down') => void }) {
+  const [copied, setCopied] = useState(false)
+  const href = f.link ? safeUrl(f.link) : null
+
+  const copyLink = async () => {
+    const url = `${location.origin}${location.pathname}#faq-${f.id}`
+    try {
+      await navigator.clipboard.writeText(url)
+      setCopied(true)
+      window.setTimeout(() => setCopied(false), 2000)
+    } catch {
+      location.hash = `faq-${f.id}`
+    }
+  }
+
+  const voteBtn = (v: 'up' | 'down', label: string, Icon: typeof ThumbsUp) => (
+    <button
+      onClick={() => onVote(v)}
+      aria-pressed={vote === v}
+      className={`liquid-glass rounded-full px-4 py-2 inline-flex items-center gap-2 text-sm transition-colors ${
+        vote === v ? 'bg-white/20 text-white' : 'text-white/70 hover:text-white hover:bg-white/5'
+      }`}
+    >
+      <Icon size={14} /> {label}
+    </button>
+  )
+
+  return (
+    <li id={`faq-${f.id}`} className="scroll-mt-6">
+      <details className="liquid-glass rounded-3xl group" open={forceOpen || undefined}>
+        <summary className="cursor-pointer list-none px-6 py-5 flex items-start justify-between gap-4 text-white">
+          <span>
+            <span className="block text-xs uppercase tracking-wider text-white/50 mb-1">{f.category}</span>
+            <span className="text-lg">{f.question}</span>
+          </span>
+          <span className="text-white/60 transition-transform group-open:rotate-45 text-2xl leading-none">+</span>
+        </summary>
+        <div className="px-6 pb-6 text-white/80 text-sm leading-relaxed">
+          <p>{f.answer}</p>
+          {href && (
+            <a href={href} target="_blank" rel="noopener noreferrer" className="inline-flex items-center gap-2 mt-4 text-white hover:underline">
+              {f.linkLabel || 'Official guide'} <ExternalLink size={14} />
+            </a>
+          )}
+          <div className="mt-5 flex flex-wrap items-center gap-2">
+            <span className="text-white/50 mr-1">Was this helpful?</span>
+            {voteBtn('up', 'Yes', ThumbsUp)}
+            {voteBtn('down', 'No', ThumbsDown)}
+            <button
+              onClick={copyLink}
+              className="liquid-glass rounded-full px-4 py-2 inline-flex items-center gap-2 text-sm text-white/70 hover:text-white hover:bg-white/5 transition-colors ml-auto"
+            >
+              {copied ? <Check size={14} /> : <Link2 size={14} />} {copied ? 'Link copied' : 'Copy link'}
+            </button>
+          </div>
+          {vote === 'down' && (
+            <p className="mt-3 text-white/60">
+              Sorry about that. <a href="#contact" className="text-white underline">Contact IT</a> and we'll help directly.
+            </p>
+          )}
+        </div>
+      </details>
+    </li>
+  )
+}
+
 export default function FaqList({ items }: { items: Faq[] }) {
+  const [votes, setVotes] = useState<Votes>(() => load<Votes>('faq-votes', {}))
+  const [hashId, setHashId] = useState<number | null>(null)
+
+  useEffect(() => {
+    const read = () => {
+      const m = /^#faq-(\d+)$/.exec(location.hash)
+      setHashId(m ? Number(m[1]) : null)
+      if (m) window.setTimeout(() => document.getElementById(`faq-${m[1]}`)?.scrollIntoView({ behavior: 'smooth' }), 50)
+    }
+    read()
+    window.addEventListener('hashchange', read)
+    return () => window.removeEventListener('hashchange', read)
+  }, [])
+
+  const onVote = (id: number, v: 'up' | 'down') => {
+    const next = { ...votes, [id]: v }
+    setVotes(next)
+    save('faq-votes', next)
+  }
+
   if (items.length === 0) {
     return (
       <div className="liquid-glass rounded-3xl p-10 text-center text-white/70">
         <SearchX className="mx-auto mb-3" size={28} />
-        <p>No answers found. Try different words, or contact your IT service desk.</p>
+        <p>No answers found. Try different words, or <a href="#contact" className="text-white underline">contact IT</a>.</p>
       </div>
     )
   }
   return (
     <ul className="space-y-3">
-      {items.map((f) => {
-        const href = f.link ? safeUrl(f.link) : null
-        return (
-          <li key={f.id}>
-            <details className="liquid-glass rounded-3xl group">
-              <summary className="cursor-pointer list-none px-6 py-5 flex items-start justify-between gap-4 text-white">
-                <span>
-                  <span className="block text-xs uppercase tracking-wider text-white/50 mb-1">{f.category}</span>
-                  <span className="text-lg">{f.question}</span>
-                </span>
-                <span className="text-white/60 transition-transform group-open:rotate-45 text-2xl leading-none">+</span>
-              </summary>
-              <div className="px-6 pb-6 text-white/80 text-sm leading-relaxed">
-                <p>{f.answer}</p>
-                {href && (
-                  <a
-                    href={href}
-                    target="_blank"
-                    rel="noopener noreferrer"
-                    className="inline-flex items-center gap-2 mt-4 text-white hover:underline"
-                  >
-                    {f.linkLabel || 'Official guide'} <ExternalLink size={14} />
-                  </a>
-                )}
-              </div>
-            </details>
-          </li>
-        )
-      })}
+      {items.map((f) => (
+        <FaqCard key={f.id} f={f} forceOpen={hashId === f.id} vote={votes[f.id]} onVote={(v) => onVote(f.id, v)} />
+      ))}
     </ul>
   )
 }
diff --git a/it-support/src/storage.ts b/it-support/src/storage.ts
new file mode 100644
index 0000000..3cf62f6
--- /dev/null
+++ b/it-support/src/storage.ts
@@ -0,0 +1,17 @@
+// Safe wrappers: localStorage can be blocked (private mode), so never let it crash the page.
+export function load<T>(key: string, fallback: T): T {
+  try {
+    const raw = localStorage.getItem(key)
+    return raw ? (JSON.parse(raw) as T) : fallback
+  } catch {
+    return fallback
+  }
+}
+
+export function save(key: string, value: unknown): void {
+  try {
+    localStorage.setItem(key, JSON.stringify(value))
+  } catch {
+    /* ignore */
+  }
+}
diff --git a/it-support/tsconfig.tsbuildinfo b/it-support/tsconfig.tsbuildinfo
index ab560fb..323ddda 100644
--- a/it-support/tsconfig.tsbuildinfo
+++ b/it-support/tsconfig.tsbuildinfo
@@ -1 +1 @@
-{"root":["./src/App.tsx","./src/Faq.tsx","./src/VideoBackground.tsx","./src/main.tsx","./src/types.ts","./src/vite-env.d.ts","./vite.config.ts"],"version":"5.6.3"}
\ No newline at end of file
+{"root":["./src/App.tsx","./src/ContactForm.tsx","./src/Faq.tsx","./src/VideoBackground.tsx","./src/main.tsx","./src/storage.ts","./src/types.ts","./src/vite-env.d.ts","./vite.config.ts"],"version":"5.6.3"}
\ No newline at end of file