cycle-atlas/it-support/PRD.md

IT Support Site: PRD (plan)

Restaurant analogy: the FAQ database is the kitchen's recipe book. The website is the dining room.

Core features

1. Cinematic hero: looping video, glass buttons (exactly as specified)
2. Search bar in the hero: type a problem, get matching answers
3. Category chips: browse the 11 topics (Access, Network, Hardware...)
4. FAQ answer cards: question, answer, optional "official guide" link
5. Footer social icons

Phased roadmap

• Phase 1 – Food stand (TODAY): hero + search + categories + 87 FAQs from the database, baked in as a JSON file. No server.
• Phase 2 – Small restaurant: "Was this helpful?" votes, "Contact IT" ticket form, shareable links per question.
• Phase 3 – Full restaurant: small back-of-house server + real database, staff login, admin page to edit FAQs, ticket tracking.

Test ladder

1. Page loads, no console errors 2. Buttons/search work 3. Real data/links work 4. Security (no raw HTML injection, safe links)