Phase 2: helpful votes, shareable FAQ links, Contact IT form

Co-Authored-By: Claude Sonnet 5.5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01GJy6X45by9tzgQjaHHGMvW

it-support/PRD.md

@@ -11,7 +11,7 @@ Restaurant analogy: the FAQ database is the **kitchen's recipe book**. The websi
 
 ## Phased roadmap
 - **Phase 1 – Food stand (TODAY):** hero + search + categories + 87 FAQs from the database, baked in as a JSON file. No server.
-- **Phase 2 – Small restaurant:** "Was this helpful?" votes, "Contact IT" ticket form, shareable links per question.
+- **Phase 2 – Small restaurant (DONE, browser-only storage):** "Was this helpful?" votes, "Contact IT" ticket form, shareable links per question.
 - **Phase 3 – Full restaurant:** small back-of-house server + real database, staff login, admin page to edit FAQs, ticket tracking.
 
 ## Test ladder